PowerSchool Tech Support

Leslie Pirtle

October 04, 2013 18:57

Pearson Inform Implementation

For questions directly relating to your Pearson Inform Implementation please contact your assigned Project Manager. If you have not yet been assigned a Project Manager, are unable to reach your Project Manager or need to escalate an issue regarding your Pearson Inform Implementation please contact us via email at ImplementationServices@pearson.com or via phone at 866 434 6276 and select option 5 from the menu.

Customer Support Number:  US2013MA135

To find customer number:  Start Page > System Administrator > System Settings > Server Statistics

 

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  Brett Lindholm

  April 29, 2014 15:11

  The computer shows the green dot but it is not transmitted.

   

  add me as tech contact:

  power source - account management - add contact (add 3)

   

  1. Sandbox (no) *hosted powerschool site

  2. 

   

  self hosted - not getting updates

  7.11.1 (3 versions behind)

  upgraded gradebook v2.8 

   

  support-remote.pearsonschoolsystems.com

   

  Powersource (knowledge base)

   

  New version and sandbox (preview server)

  https://powersource.pearsonschoolsystems.com/dir/8170?from=search

  *solves issues with java

  Gradebook update:

  https://powersource.pearsonschoolsystems.com/article/56083?from=search

  https://powersource.pearsonschoolsystems.com/article/71964?from=search

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